Ep. 27 | Mentorship, Service, and Legacy | Leadership Bites with Lena Thompson

In an industry where pricing is often similar from one provider to the next, service and quality remain powerful differentiators. In this Leadership Bites conversation, Lena Thompson of ColorMark shares lessons from a career built on customer relationships, print expertise, mentorship, and attention to detail. Learn how service-first thinking, industry knowledge, and a commitment to quality can help create customer loyalty, strengthen partnerships, and support long-term success in the printing industry.

Drawing on decades of experience in commercial printing, Lena discusses customer communication, proofing practices, print quality, variable data projects, mentorship, and the importance of learning from industry veterans. The conversation explores how technology has changed customer expectations while reinforcing the value of personal relationships, hands-on service, and continuous learning. Listeners will gain practical insights into building trust, developing expertise, and creating lasting customer connections.

Continue the conversation through PIA MidAmerica’s leadership programs, peer networks, and industry resources. Learn more about becoming a member.