Ep. 7: Uncovering Root Cause in Continuous Improvement – Production Foundations

Recurring operational problems rarely disappear on their own. Root cause analysis helps print and packaging teams move beyond firefighting and identify the underlying issues driving defects, bottlenecks, waste, and inefficiencies. In this episode of Production Foundations, Nikki Morrow shares practical approaches to problem solving, including the Five Whys, observation techniques, process mapping, and continuous improvement principles. Learn how identifying the true source of a problem can lead to more effective solutions and stronger operational performance.

Drawing on her experience in both printing operations and Lean methodologies, Nikki explores the difference between symptoms and causes, the importance of standard work, and why observation remains one of the most powerful tools in continuous improvement. The discussion includes examples from manufacturing and office environments, offering practical guidance for supervisors, managers, and operational leaders looking to build a more disciplined approach to problem solving.

Strengthen your continuous improvement efforts with industry education, operational resources, and peer connections through PIA MidAmerica membership. Learn more about PIA MidAmerica.