While too much customer concentration can be risky, there are also advantages to embracing your strategic success.

Customer concentration is occurring more frequently today, especially in family-owned firms. This is the result of customer-focused and solution-selling sales strategies.

Paul Reilly and Jim Russell from New Direction Partners discuss how to manage customer concentration risks for profitable growth.

Topics include:

• Managing customer departure risks
• Leveraging customer concentration for business growth
• Concentration considerations in mergers & acquisitions