CSR Training

In the fast- paced word of today’s printing industry, customer service representatives are challenged to make sure the customer’s job moves quickly and trouble-free through the plant. To do this, they must be understand the complex intricacies of print production, coordinate outside trade work and communicate superbly with plant personnel and especially with customers.

This association provides a variety of services to help today’s CSR be adequately informed and trained to meet their daily challenges. Here are some examples:

• Printing Industry Press – over 300 publications, covering technology to negotiations.
• Training – local and national seminars, workshops and webinars
• Technical Hotline – quick answers to your tough questions
• Industry Terms and Conditions of Sale – understand common business practices in this industry
• PrintAccess – our online database will help to quickly find trade shops and key suppliers
• Continuous Improvement Conference – this annual conference provides a strong foundation in ensuring the highest standards of quality and efficiency.

For more information, please call B.J. Irvin at (800) 788-2040, ext 203 or email her at bji@piamidam.org