Customer Service Representative
We are seeking a customer-focused Commercial Printing Customer Service Representative to join our team. The successful candidate will play a key role in ensuring the seamless interaction between our customers and our production team. This individual will be responsible for providing exceptional service to our customers, helping them with inquiries, quotes, managing orders and ensuring high-quality outcomes for printing projects. Strong communication skills, attention to detail, a professional appearance and a passion for customer satisfaction are essential for this role.
Key Responsibilities:
•Sales Support: Serve as the primary point of contact for customers, handling inquiries, quotes, orders and requests related to commercial printing services.
•Order Processing: Process customer orders, from initial inquiry to final delivery, ensuring accuracy and timely completion of projects.
•Lead Management: Assist with leads, inside sales calls and follow up, ensuring prospects are moved through the sales pipeline effectively.
•Collaborate with production team to ensure print jobs meet customer specifications, deadlines and quality standards
•Resolve customer issues or concerns efficiently, providing solutions to ensure satisfaction and loyalty
•Update and maintain order status and communication history within the company’s CRM system
•Assist with product samples, proofs and other materials needed to finalize customer orders
•Support administrative tasks such as assisting customers at the front counter, taking payments, filing, order confirmations, making copies and other general office duties
•Work with vendors and suppliers to ensure accurate and timely delivery of outsourced products
•Maintain knowledge of industry trends, new printing technologies and materials to assist customers in making informed decisions
•Sales Reporting: Generate reports based on inside sales calls
•Assist in other departments when needed
Qualifications:
•Experience: Proven customer service experience is required. A background in the Printing industry is a plus
•Strong verbal and written communication skills, with the ability to communicate effectively with both customers and internal teams. Must be comfortable making sales and follow-up calls on the telephone.
•Strong mathematical skills are required
•Knowledge of commercial printing processes, including types of print materials, paper stocks, finishing options is preferred
•Proficient in Microsoft Office Suite (Word, Excel, Outlook) and CRM software is required; familiarity with printing software and order management tools is desired.
•Excellent organizational skills with the ability to document, handle multiples tasks, prioritize and meet deadlines in a fast-faced environment
•Strong problem-solving skills and a customer-centric attitude with the ability to anticipate, understand and be proactive with customer’s needs, perceptions and pain points
•Must have a valid drivers license
Working Conditions:
•Full-time position with possible overtime based on administrative and production needs
•This position is required to train in all administrative and production departments
•The work environment may involve exposure to loud noises, moving machinery and occasional heavy lifting
•The working environment is climate-controlled
•May be required to work evenings, weekends or holidays depending on production schedules; however the typical work week is Monday through Thursday from 8am to 4pm and 8am to 12pm on Friday with weekends off.
Benefits:
•Competitive Salary
•Health, vision and life insurance benefits
•Paid vacation and holidays
•Opportunities for career growth and professional development
Interested candidates should submit their applications to Complete Printing & Publishing at 1501 W. Panola St., Carthage, TX 75633 between the hours of 8am to 5pm Monday-Thursday and 8am- 12pm Friday.
Resumes may be emailed to: Melissa.h@completeprinting.com. Your application package must be clearly marked with your name and the position you are applying for.
Phone calls are not accepted. Thank you to all who apply, however, only those selected for an interview will be contacted.
Complete Printing & Publishing is an equal opportunity employer and encourages applicants from all backgrounds to apply.
- Listing ID: 147464
- Company Name: Complete Printing & Publishing
- Contact Name: Melissa Holder
- Social Media Tags: Company only
- Share Company Name: Yes
